We want you to be completely satisfied with your purchase, which is why we offer a 24hrs return policy for all purchases within Lagos, while for purchases from other states within Nigeria would have a 48-72 hours window. If for any reason you are not satisfied with your order, please contact us at info@onyxbeautyhub.com to initiate the return process.

To be eligible for a return, the product must be in its original condition, unopened, and unused. You will be responsible for the cost of return shipping. Once we receive the returned product and verify that it meets our return policy criteria, we will issue an exchange with another product worth same amount as the product that was originally purchased.

Kindly note that we do not offer refunds, only exchange is accepted.

Also note that we cannot accept returns for any products that have been opened or used, as they cannot be resold. If you receive a damaged or defective product, please contact us within 48 hours of receiving your order so we can arrange for an exchange.

If you have any questions or concerns about our shipping or return policy, please contact us at info@onyxbeautyhub.com